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Don't get caught out after an accident.

If you're at the scene:

• Stop, switch off your engine and turn your hazard lights on.
• Check you and all involved for injuries, call emergency services if you need immediate medical attention.
• Unless injuries prevent it, get all passengers out of the vehicle to a safe location.
• Do not apologise or admit fault and should always collect information of the extent of damage, third parties and their insurance details and witnesses. The more details you have the better.
• Do not hesitate to call us first, and we will guide you through the best steps to take in your particular circumstance, ensuring we promptly come to your rescue.

If you were not at fault, you have more options than you might realise. The at-fault party's insurer is responsible for restoring you to the position you were in before the accident, but third-party insurers and your own insurer will both be in contact, and not always with your best outcome in mind.

Volvo Accident Assistance is a trusted alternative to claiming directly with your insurer. If you are not at fault, we can manage your claim end to end: arranging repairs at a Volvo Approved Bodyshop using genuine parts and manufacturer-approved methods, organising a like-for-like replacement vehicle while yours is being restored, and recovering all costs from the at-fault party's insurer. Your excess is never touched. Your no-claims discount is fully protected.

Claims where you are not at fault are paid by the at-fault party's insurer. You still have an obligation to notify your own insurer, but you can let them know you are managing the process through Volvo Accident Assistance.

Yes. Even if you end up claiming with your insurer, it is important to work with Volvo Accident Assistance first. We will help ensure your Volvo receives the right repair and push for faster approvals from your insurer. We provide you with the information you need and comprehensively evidence the repairs required, so nothing is left to assumption.

We can also take care of additional support required the way, such as recovery, so you are free to focus on what matters. This saves you time and often delivers a real benefit to your insurer too.

Depending on who you are insured by, your insurer may still try to take full information from you and convince you to use their non-approved repair network in a bid to manage their costs. You are never obliged to accept a repairer that does not meet Volvo's standards. Volvo Accident Assistance is always here to support you, which is why we always advise you to call us first.

Almost every UK insurance policy contains a clause requiring you to notify your insurer of any accident, incident or loss, whether or not you intend to make a claim. This applies to minor incidents, privately settled matters, and situations where there is no third-party damage. Notifying your insurer is not the same as making a claim. You can inform them 'for information only', making it clear that you are not proceeding with a claim at this stage. This matters because it protects you. Should a third party later claim for injury, exaggerate the damage, or return weeks after the incident, you are already covered by having notified your insurer in good time.

Your insurer will record the date, circumstances, and fault position regardless of whether a claim follows. This may have some impact at renewal or when you move to a new provider. A notification typically carries less weight than a paid claim, however, and an incident that has been properly managed and reported early is never as damaging as one your insurer learns about only later. Volvo Accident Assistance can help you handle this process clearly and correctly from the start.

Yes. If you have a preferred Volvo Approved Bodyshop, let us know and we will do everything we can to accommodate it. If your vehicle is not roadworthy and you need immediate recovery, we will recommend the most suitable option and arrange everything from there.

If your Volvo is declared a write-off, you are entitled to a settlement that reflects its pre-accident market value. Who provides that settlement, and how it is calculated, depends on the fault position.

Where you are not at fault, the at-fault party's insurer is responsible for the settlement. We will ensure the valuation is fair and challenge it where it falls short of what you are entitled to.

Where you are at fault, your own insurer will manage the settlement, subject to the terms of your policy and any applicable excess. If you have outstanding finance on your Volvo, the settlement will typically be directed to your finance provider first. Should there be a shortfall, a gap insurance policy covers the difference. You should never have to navigate this process without support. We will make sure you understand your position and know exactly what steps to take.