Complimentary support when you need it most, to get you back on the road
Accidents happen, but with Volvo Accident Assistance, expert help is always just a call away.
Our dedicated team is available 24/7 to support you through the entire process. No matter who your insurer is, we’ll handle every detail, from recovery and repairs to getting you back on the road with confidence.
By contacting us first, you're ensuring that your Volvo receives the expert care it was designed for. We’ll arrange vehicle recovery and coordinate delivery to a Volvo Approved Bodyshop, all without additional cost to you. We can even handle your insurance claim, so you don’t have to, giving you one less thing to worry about.
All repairs are performed by fully certified technicians using only Genuine Volvo Parts at Volvo Approved Bodyshops, ensuring the highest standards of safety, quality, and peace of mind. We may also be able to provide you with a replacement vehicle at no additional cost while repairs are being completed, making things that much easier for you.
A complimentary and comprehensive accident support service designed to keep you informed, and keep you moving, while targeting the best possible outcome for you at every step of the way
After an accident, our UK team is available 24/7 to guide you to safety, manage insurers on your behalf, and ensure no impact on your no-claims bonus.
If your vehicle is undriveable, we'll arrange complimentary recovery to a Volvo Approved Bodyshop, where certified technicians will take care of the rest.
While your Volvo is being repaired, we coordinate your eligible services so you stay on the move without disruption.
| Guaranteed benefits | Volvo Accident Assistance |
|---|---|
| Genuine Volvo Parts | |
| Volvo Certified Technicians | |
| Volvo Factory Approved Finish | |
| Your Volvo warranty & safety rating preserved* | |
| Your Volvo’s residual vehicle value maximised |
* If your insurer uses non-genuine parts which subsequently fail, they will not be covered under your Volvo warranty.
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Call us firston 0800 400 430
When it comes to accident repairs, you have the right to choose who repairs your Volvo - and it's vital that it's repaired by trained technicians who know your car best.
By choosing Volvo Accident Assistance, you'll receive dedicated support throughout the process, with access to our trusted approved bodyshop network.
Our Volvo Approved Bodyshops use genuine Volvo parts and repair methods to maintain your vehicle's original safety rating, quality standards, and residual value - backed by our comprehensive repair guarantee.
If you can't find what you're looking for, call us and our Expert Advisors can assist you right away
<p>Don't get caught out after an accident.</p> <p>If you're at the scene:</p> <ul> <li>Stop, switch off your engine and turn your hazard lights on.</li> <li>Check you and all involved for injuries, call emergency services if you need immediate medical attention.</li> <li>Unless injuries prevent it, get all passengers out of the vehicle to a safe location.</li> <li>Do not apologise or admit fault and should always collect information of the extent of damage, third parties and their insurance details and witnesses. The more details you have the better.</li> <li>Do not hesitate to call us first, and we will guide you through the best steps to take in your particular circumstance, ensuring we promptly come to your rescue.</li> </ul>
Accident Assistance is a service provided by us to help you navigate the challenging moments immediately following an accident, even before you need to file an insurance claim. We're here to guide you through the process and provide support. If you need to make a claim, the support we provide with Recovery and Repair will likely form part of your claim, whether you choose to proceed with further support from us, or decide to claim through your insurer.
In most cases when you are not at fault for an accident, involving your insurance company is not necessary. Volvo Accident Management services can handle the entire claim process on your behalf and handle the hassle of liaising with the at-fault party's insurer.
We offer a comprehensive range of services, including vehicle repair, replacement vehicle provision, legal assistance, and claims management. Our goal is to minimise your inconvenience, simplify the process, and help you get back on the road efficiently.
Yes, if you have a preferred Volvo Approved Bodyshop, please let us know. If your vehicle is unroadworthy and you need immediate recovery, we can recommend the right place for you.
While your Volvo is being repaired, we may be able to provide you with a replacement vehicle, subject to your eligibility, ensuring minimal disruption to your daily life.
