Your important actions following an accident

Accidents don’t happen often, so our specialist accident assistance service exists to make sure you are aware of your rights as you navigate insurance practices that you may not be familiar with.

We’re here to bring transparency to what comes next, and take care of everything after a crash, to ensure you’re not left calling around, chasing claims, or dealing with unexpected costs. Ultimately we help you to get the best outcome as you claim, and work to make sure you get the highest quality repair, mobility and customer service while minimising inconvenience.

Your Volvo is full of sophisticated technology and repairs can be very complex, especially when parts are in short supply. Our approved repairers and Accident Assistance support specialists repair Volvos frequently, and so are equipped with the experience, training and tools to get repairs done properly and efficiently.

While your insurer may try to get repairs, they inherently have an eye on costs and may not always use genuine parts, with repairs undertaken outside of our approved network of quality audited facilities. You may be entitled to more, and we help ensure you are in the best position to exercise your rights, even if you do end up claiming on your own policy.

If you’re not at fault, insurance companies from third parties will be trying to contact you to limit their costs, and your insurer may try to send you to their ‘accident management company’ or a third-party provider to maximise their revenues from your crash.

We offer a trusted alternative to claiming directly with an insurer. Volvo Accident Assistance is here to eliminate the noise and support you whatever the situation, but if you’re not at fault we can also offer you our Volvo approved service to manage your claim end to end. This ensures you get rapid approval for Volvo approved repairs within our Approved bodyshop network, and access to a like for like rental vehicle during repair. We provide a hassle free service that ensures the highest quality service on the market.

This is because claims when you’re not at fault are paid by the ‘at fault’ party’s insurer. So, while you have an obligation to contact your insurer, you can mention that you are using our service. If you choose us to manage your claim, you should mention that you are choosing to claim through Volvo Accident Assistance.

Yes. Even if you do end up claiming with your insurer, it is important to work with Volvo Accident Assistance first, as we are able to help you get the best repair and push for faster approvals from insurers. We provide you with the information you need and comprehensively evidence the repairs required. We can also take care of things like recovery costs incurred, empowering you to focus on what is important and communicate efficiently with them.

Ultimately this saves you time and often delivers a real benefit to your insurer also. Depending on who you’re insured by, your insurer may still try to take full information from you and convince you to use their non-approved repair network instead, in a bid to manage their costs. However, we can assist both you and your insurer during normal working hours, so we advise you to work with Volvo Accident Assistance.

We offer 24/7 support from our team on the phone, but when a repair location is closed, we may not be able to immediately book in a repair. This may happen more often on weekends, and in most cases it would be the same if you called your insurer. Rest assured, if you need immediate recovery we will undertake this regardless of the time, and for other services, we will give guidance, confirm next steps and be in touch as soon as we can act to assist.

Yes, our service is completely free to you. We deliver an efficient service that allows us to offer you complimentary recovery and organise repairs managed by our specialists. Who pays for the repairs depends on your circumstances, but where we help you with claims we recover our costs from the insurer that is identified as liable. Even if you were at fault, we’ll still support you with repairs, courtesy vehicles, and guidance (charges may apply depending on your cover).

The Volvo Accident Assistance service will never charge you a fee to support you, and if you are not at fault and choose to use us to manage your claim, you will never have to pay any excess to your insurer. This is because we take care of repairs and get reimbursed later from the ‘at fault’ party’s insurer.

If you do need to make a claim and are determined to be at fault, we can help shed light on how your insurer may try to process a claim and how the excess may impact you. 

Insurers generally will push for a repair location preferred by them, and that might not be in your benefit. It is critical to ensure your Volvo is repaired to the highest standard and there is no better choice than a Volvo approved bodyshop for this.

Unfortunately, some insurers may also try to levy an ‘additional excess’ for not using their directly contracted network of repairers, designed to penalise you if you exercise your choice. Our support often increases efficiency for your insurer and can help you to clearly demonstrate that manufacturer-approved processes or advanced repair methods are required to repair your Volvo.

As such, our approved bodyshops that undertake repair when you go through Volvo Accident Assistance work to ensure your insurers are fair with how they treat you, and fair in what they pay to get the job done properly. As a result, this can help you seek a waiver of any excess that your insurer tries to charge.

Remember, it is your right to choose where you want your vehicle repaired.