Volvo Accident Assistance
Complementary support when you need it most, to get you back on the road
Your first call after an accident
Accidents happen, but with Volvo Accident Assistance, expert help is always just a call away.
Our dedicated team is available 24/7 to support you through the entire process. No matter who your insurer is, we’ll handle every detail, from recovery and repairs to getting you back on the road with confidence.
By contacting us first, you're ensuring that your Volvo receives the expert care it was designed for. We’ll arrange vehicle recovery and coordinate delivery to a Volvo Approved Bodyshop, all without additional cost to you. We can even handle your insurance claim, so you don’t have to, giving you one less thing to worry about.
All repairs are performed by fully certified technicians using only Genuine Volvo Parts at Volvo Approved Bodyshops, ensuring the highest standards of safety, quality, and peace of mind. We may also be able to provide you with a replacement vehicle at no additional cost while repairs are being completed, making things that much easier for you.
Support you can trust
A complementary and comprehensive accident support service designed to keep you informed, and keep you moving, while targeting the best possible outcome for you at every step of the way
Guidance After an Incident
After an accident, ensure you’re in a safe place and then contact our dedicated UK team of specialists. Available 24/7, we help you to handle the situation and give supporting and practical guidance on what comes next.
Trouble-free Recovery
If your vehicle is undriveable, we’ll arrange complimentary rapid recovery to a Volvo Approved Bodyshop. There, your Volvo will be inspected by our certified technicians, ensuring it receives the highest standard of care.
Seamless Mobility during Repair
We coordinate your repairs with the services you’re eligible for, so while your Volvo is being repaired, you may get access to a replacement car that you deserve, keeping you on the move without disruption.
Effortless Accident Management
If the accident in your Volvo wasn’t your fault, we save you the stress of dealing with insurers. With our accident management service, you will not need to make an insurance claim and will have no excess to pay. This means that there is no impact on your no-claims bonus.
We take better care of your Volvo
Guaranteed benefits | Volvo Accident Assistance |
|---|---|
Genuine Volvo Parts Installed |  Yes |
Certified Volvo Technicians trained for your vehicle | Yes |
Factory Approved Finish through quality parts and processes | Yes |
Warranties & safety rating preserved with trusted repair* | Yes |
The highest standards of service, regularly audited by us | Yes |
* Any components not supplied by Volvo which are used to replace original components and any subsequent damage caused by those components are not covered by any Volvo Warranty.
Always Here, Whenever You Need Us **
Save our number today or call us anytime – we’re here to help, 24/7
Your Rights, Your Volvo
When it comes to accident repairs, it’s vitally important to ensure your Volvo is repaired by trained technicians who know your Volvo better than anyone and to its highest standards.
Please remember, regardless of your insurer, you have the right to choose who repairs your Volvo. By choosing Volvo Accident Assistance, you'll receive dedicated support to make the process easier, while minimising any inconvenience through our trusted approved bodyshop network.
Our Volvo Approved Bodyshops will use Volvo parts and repair methods, ensuring your vehicle is repaired to our exacting safety and quality standards. This maintains your Volvo’s original safety rating all backed by our comprehensive repair guarantee, only available through our approved bodyshops. This can help to maintain your Volvo’s residual value.
Frequently asked questions
If you can't find what you're looking for, call us and our Expert Advisors can assist you right away
I've just had an accident, what should I do first?
<p>Don't get caught out after an accident.</p> <p>If you're at the scene:</p> <ul> <li>Stop, switch off your engine and turn your hazard lights on.</li> <li>Check you and all involved for injuries, call emergency services if you need immediate medical attention.</li> <li>Unless injuries prevent it, get all passengers out of the vehicle to a safe location.</li> <li>Do not apologise or admit fault and should always collect information of the extent of damage, third parties and their insurance details and witnesses. The more details you have the better.</li> <li>Do not hesitate to call us first, and we will guide you through the best steps to take in your particular circumstance, ensuring we promptly come to your rescue.</li> </ul>
What is accident assistance and how do claims work?
Accident Assistance is a service provided by us to help you navigate the challenging moments immediately following an accident, even before you need to file an insurance claim. We're here to guide you through the process and provide support. If you need to make a claim, the support we provide with Recovery and Repair will likely form part of your claim, whether you choose to proceed with further support from us, or decide to claim through your insurer.
Do I need to involve my own insurance company?
In most cases when you are not at fault for an accident, involving your insurance company is not necessary. Volvo Accident Management services can handle the entire claim process on your behalf and handle the hassle of liaising with the at-fault party's insurer.
What am I eligible for when I'm not at fault?
We offer a comprehensive range of services, including vehicle repair, replacement vehicle provision, legal assistance, and claims management. Our goal is to minimise your inconvenience, simplify the process, and help you get back on the road efficiently.
Can I choose which Approved Bodyshop repairs my car?
Yes, if you have a preferred Volvo Approved Bodyshop, please let us know. If your vehicle is unroadworthy and you need immediate recovery, we can recommend the right place for you.
Will I receive a replacement vehicle whilst my Volvo is being repaired?
While your Volvo is being repaired, we may be able to provide you with a replacement vehicle, subject to your eligibility, ensuring minimal disruption to your daily life.
Volvo Accident Assistance
Volvo Accident Assistance is provided by Wrisk Transfer Limited, registered in England and Wales under company number 10657213. Registered office: 45 Gresham Street, London, EC2V 7BG. Wrisk Transfer Limited authorised and regulated by the Financial Conduct Authority, Firm reference No. 788062. The FCA’s register can be checked for details of their permissions, history and contact details.
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